Frequently Asked Questions
Everything you need to know about shopping with Boutique Jacques International.
What is your international shipping policy?
We offer worldwide shipping via premium carriers. Delivery times typically range from 3 to 7 business days depending on your location and selected shipping method at checkout.
How do I return an item?
You can return any unworn, unwashed items with original tags attached within 30 days of purchase. Please visit our returns portal to generate a prepaid shipping label.
Are your products authentic?
Yes, Boutique Jacques International guarantees the authenticity of every item we sell. We source directly from authorized designers and luxury fashion houses.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
How do I determine my correct size?
Each product page features a detailed size guide. Since we carry international brands, we provide a conversion chart to help you find the perfect fit based on your measurements.
Can I track my order in real-time?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress until it reaches your door.